Chesley G. Black
964 Park Slope Drive | Charlotte, NC 28209
WORK EXPERIENCE
Director of Campus Services July 2006 – Present
§
Oversee
and provide leadership for departments within the Division of Campus Services
including Bookstore, Facilities Management, Information Technology Services and
Printing & Mailing Services; supervise a combined annual budget of over $8
million; serve as Director of Information Technology Services (“ITS Department
Head” duties listed below)
§
Develop
innovative quality programs, tools, methodologies, and reports for improving
customer service, processes, reliability, and retention (service evaluations,
facility inspections, comment cards, mystery shopping); educate, mentor, and
develop department heads and managers to be skilled experts in the application
of quality systems
§
Oversee
the physical plant and work with executive leadership and the Director of Facilities
Management to ensure functional and attractive facilities and landscaping;
research and implement special projects to initiate environmentally friendly
and cost saving programs throughout the campus
§
Serve
as Check-In Committee Chair and work with the team to ensure effective
planning, communication, and coordination of services throughout the campus;
serve on various campus and university system-wide committees, councils, and
task force teams; represent the interests of the university in local, regional,
and national committees, organizations, and other collaborative efforts
§
Respond
to emergencies and assist with emergency management, risk management, business
continuity, and disaster recovery planning and preparedness
Manager of Information Technology Services March 2004 – June 2006
(ITS Department Head)
§
Direct
and manage operations of the department including information systems
(applications, survey research,
web development), infrastructure (networks, security, servers, cable
television), field services (imaging, hardware, printing, audiovisual),
academic computing (instructional technology, smart classrooms, computer labs),
telecommunications (phones, voicemail, fax, cell phones, call centers),
technical support (service desk, technology training), and project management
(technology planning, capital and special projects)
§
Recruit,
orient, supervise, train, evaluate, and recognize full-time professional staff,
part-time paraprofessional student employees, and federal work study students;
identify and set annual staff and departmental goals
that can be measured and assessed
§
Communicate,
consult, collaborate, and cooperate with departments, administration, students,
and advisory groups to develop appropriate policies and programs; build trust and
develop effective working relationships between ITS staff and constituencies
§
Create
and manage operational budgets; develop campus capital budget requests for
technology; receive and monitor invoices and ensure
on-time payment
§
Develop
and manage contracts and vendor relationships (purchasing, leasing, warranty,
outsourcing, maintenance, service); monitor milestones and
ensure compliance; expedite the delivery of goods and services
§
Build,
prioritize, and manage IT projects and provide status reports to the campus and
university communities; produce and provide reports on the status of JWU’s
technological posture to executive leadership
§
Assess,
purchase, deploy, and support technologies consistent with campus objectives
and university guidelines; develop documentation, standard operating
procedures, and service level
agreements
§
Provide
leadership for the campus Voice over Internet Protocol (VoIP) telephone system
(equipment, hardware, software, call flows, call centers, call management, call
accounting, historical reporting)
§
Monitor
and manage the campus data center/main distribution frame (MDF), data closets,
and application systems to ensure systems are functioning properly
§ Develop and
administer survey research projects; provide direct assistance and consultation
on survey design, questionnaire development, data collection, data analysis,
and reporting
The
Department of
Assistant Director for Technology July 2001 – March 2004
§ Directed and managed operations of the Technology Services Office; served
as member of the departmental “Central Staff” management team; served as liaison to other IT departments, divisions, and constituents
§ Supervised, directed, and trained full-time professional staff, part time
paraprofessional student staff, and a Graduate Assistant
§ Developed and coordinated IT infrastructure and systems including
planning, budgeting, forecasting, replacement cycles, and integration of new
technology standards
§ Managed vendors, contractors, and software developers to ensure that
business practices, needs, and requirements were translated, designed, tested,
and implemented appropriately into production
§
Served as primary network and server administrator;
coordinated systems analysis and applications development; provided direct
hardware, software, and end user technical support and training
§ Coordinated and managed Residential Academic Computer Labs (facilities,
equipment, staffing)
§ Coordinated and managed closed-circuit cable television network channel
(programming, movies, commercials, music, news, informational slides)
§
Designed,
developed, maintained, and promoted departmental and specialty marketing
websites
§ Responsible for departmental marketing, strategies, advertising, and
publications (print and online)
§ Provided expertise for the development, implementation, and support of
cross-departmental and divisional projects; served on various university and UNC-system
marketing and information technology committees and project teams
Division of Student Life - Marketing Office
Information
and Communication Specialist January 2001 – June 2001
§
Reviewed
divisional and departmental website requests and determined the best
translation into information architecture/physical web design with emphasis on
speed and accuracy
§
Designed
and developed divisional web content; trained departmental web reps in content
management; produced divisional marketing materials and presentations;
organized, executed, and supported events
§
Responsible
for compiling and organizing information/data, content development, project
management, and information dissemination on projects intended for broad
internal and external audiences
§
Served
as departmental liaison to the central Information Technology & Computer
Services Department; served on various university marketing, technology, and
web committees
Web
and Multimedia Designer January 2000 – January 2001
§
Designed,
developed, maintained, and promoted departmental and specialty marketing
websites
§
Provided
effective project management of complex design assignments involving committees
and focus groups
§
Audited
websites for consistency and style guide compliance while maintaining large
directory structures
§
Produced
multimedia materials and presentations utilizing various mediums of technology
EDUCATION
East Carolina University Greenville, North Carolina
§ Master of Science in Instructional
Technology
§ Graduate Certificate
in Performance Improvement
§ Bachelor of Science
in Business Administration (BSBA)
Major: Decision Sciences, Concentration
in Management Information Systems (MIS)
§ Certificate
in Business and Technical Communication
SKILLS
|
§ Microsoft Windows XP/Vista/7, Windows § Novell NetWare Networks, ConsoleOne, ZENworks for Desktops, Application
Launcher § Voice over Internet Protocol (VoIP) telephony, Cisco AVVID, CallManager, Unity,
IPCC ACD § Web Development/Management: HTML, XML, ASP, Java Script, Form Design,
CSS |
§ Adobe Creative Suite 4 (CS4) including InDesign, Photoshop, Illustrator,
Acrobat Pro, Flash, Dreamweaver, Fireworks, Contribute § SunGard (SCT, Campus
Pipeline) Banner, Luminis, TouchNet, CBORD, RMS, MICROS § Remedy
Service Desk, HelpSTAR, TMA, TeamWORKS, Documentum § APC InfraStruXure, Packeteer PacketShaper, Altiris, DameWare, pcAnywhere |