Chesley
Gray Black IV
1717 Brook Road
| Charlotte, NC 28205
704-905-6579
| chesley.black@jwu.edu
WORK EXPERIENCE
Johnson & Wales University Charlotte, North Carolina
Director
of Campus Services July 2006 – Present
§ Oversee and provide
leadership for departments and staff within the Division of Campus Services
including Information Technology, Facilities Management, Printing & Mailing
Services and the Bookstore; Supervise annual operating budgets in excess of $15
million; Respond to issues, emergencies and assist with risk management, crisis
management, business continuity and disaster recovery planning, preparedness and testing
§ Lead, develop and
manage annual operating, capital, construction and restoration/renewal budgets
and projects; Create and maintain multi-year plans and budget projections; Develop specification, request for proposal (RFP), request
for quote (RFQ) and statement of work (SOW) documents and evaluation processes
for the procurement of items and services; Review, negotiate, implement and
manage various types of contracts and agreements
§ Participate
in the development of policies, procedures and short- and long-term strategic,
master and institutional planning; Develop and direct employee, departmental
and divisional strategies, goals, objectives and evaluations; Provide
documentation, tools and support for regulatory, assessment, accreditation and
self-study processes
§ Develop and manage
innovative programs, tools, systems and reports for continuous improvement,
quality assurance, customer service and retention (service excellence training,
training reinforcement, service evaluations, facility inspections, mystery
shopping, survey research, recognition); Educate, mentor and develop department
heads and managers to be skilled experts in the application of quality systems;
Lead initiatives that address operational issues,
improve effectiveness and efficiency, minimize risk and remove barriers to
excellence
§ Work with executive
leadership and lead the Director of Facilities Management in overseeing the
campus physical plant to ensure functional and attractive facilities and
landscaping; Manage contracts and relationships for leased space in properties
surrounding campus for consistency with owned space and augment the highest
possible levels of quality and service; Research and implement special projects
to initiate environmentally friendly and cost-saving programs throughout the
campus
§ Chair, facilitate and
serve on various campus and university system-wide committees, councils, task force
and project teams; Represent the interests of the university in local, regional
and national committees, organizations and other collaborative efforts; Oversee
New Student Check-In/Term Start (registration/orientation/move-in) and
Commencement (graduation) events and planning
Manager of Information Technology
Services (ITS Department Head) March 2004 – June 2006
§
Directed
and managed the department and staff including information systems
(applications, survey research,
web development), infrastructure (networks, security, servers, cable television
and campus channel), field services (imaging, hardware, printing, audiovisual),
academic computing (instructional technology, smart classrooms, computer labs),
telecommunications (phones, voicemail, fax, cell phones, call centers),
technical support (service desk, technology training) and project management
(technology planning, capital and special projects)
§
Recruited,
oriented, supervised, trained, evaluated and recognized full-time professional
staff, part-time paraprofessional student employees, federal work study
students and interns; Developed and directed employee
and departmental strategies, goals, objectives and evaluations
§
Created
and managed an annual operating budget in excess of $1 million; Developed
campus capital budget requests for technology; Received
and monitored invoices and ensured on-time payment
§
Developed
and managed contracts and vendor relationships (purchasing, leasing, warranty,
outsourcing, maintenance, service); Monitored milestones
and ensured compliance; Expedited the delivery of goods and services
§
Built,
prioritized, and managed IT projects and provided status reports to the campus
and university communities; Produced and provided reports on the status of JWU’s
technological posture to executive leadership
§
Assessed,
purchased, deployed and supported technologies consistent with campus
objectives and university guidelines; Developed documentation, standard
operating procedures and service level
agreements
§
Provided
leadership for the campus Voice over Internet Protocol (VoIP) telephone system
(equipment, hardware, software, call flows, call centers, call management, call
accounting, historical reporting, training)
§
Monitored
and managed the campus data center/main distribution frame (MDF), data closets
and application systems to ensure properly functioning systems
§ Developed and
administered survey research projects; Provided direct assistance and
consultation on survey design, questionnaire development, data collection, data
analysis and reporting
§ Communicated,
consulted and collaborated with departments, administration, students and
advisory groups to develop appropriate policies and programs; Built trust and
developed effective working relationships; Served on various university and university
system-wide committees, councils, task force and project teams
The University of North Carolina at Charlotte Charlotte,
North Carolina
Department of
Assistant
Director for Technology and Marketing July
2001 – March 2004
§ Directed and managed the Housing Technology Services office and staff; Served
as member of the departmental “Central Staff” management team; Served as liaison to other IT departments, divisions and constituents
§ Recruited, oriented,
supervised, trained, evaluated and recognized full-time professional staff,
part-time paraprofessional student employees and a graduate assistant
§ Developed and coordinated IT infrastructure and systems including
planning, budgeting, forecasting, replacement cycles and integration of new
technology standards
§ Managed vendors, contractors and software developers to ensure that
business practices, needs and requirements were translated, designed, tested
and implemented appropriately into production
§
Served as primary network and server administrator; Coordinated
systems analysis and applications development; Provided direct hardware,
software and end user technical support and training
§ Coordinated and managed Residential Academic Computer Labs (facilities,
equipment, staffing); Coordinated and managed closed-circuit cable television network
channel (programming, movies, music, informational slides)
§
Designed,
developed, maintained and promoted departmental and specialty marketing
websites
§ Responsible for departmental marketing, advertising, strategies and
publications across multiple mediums (view books, guides, brochures, flyers,
postcards, posters, websites, photography, video, television, radio, newspaper)
§ Provided expertise for the development, implementation and support of
cross-departmental and divisional projects
§ Served on various
university and UNC System/Shared Service Alliance technology and marketing committees,
task force and project teams; Served as departmental liaison to the central departments
of Information Technology & Services and Public Relations & Marketing
East Carolina University Greenville, North Carolina
Division of Academic and Student Affairs
Office of Marketing and Communication
Information and Communication Specialist January 2001 – June 2001
§
Participated in the development of effective marketing plans for a wide
variety of events, programs and departments across the division; Produced content across multiple mediums
(view books, guides, brochures, flyers, postcards, posters, websites,
photography, video, television, radio, newspaper); Planned and coordinated the effective use of technology resources and services across projects
§
Reviewed
divisional and departmental website requests and determined the best translation
into information architecture/physical web design with emphasis on speed and
quality; Designed and developed divisional web content; Trained departmental
web reps in content management
§
Compiled
and organized information/data, content development, project management and
information dissemination on projects intended for broad internal and external
audiences
§
Organized,
executed, supported and evaluated various creative events
§
Chaired
and facilitated the divisional and Campus Living Web Committees; Served on
various university marketing and technology committees, task force and project teams;
Served as departmental liaison to the central Department of Information
Technology and Computer Services
Web and Multimedia Designer January 2000 – January 2001
§ Designed, developed, maintained
and promoted departmental and specialty marketing websites and multimedia
resources (presentations, CDs/DVDs, informational slides)
§ Provided effective
project management of complex design assignments involving committees and focus
groups
§ Audited websites for
consistency and style-guide compliance while maintaining large directory
structures
EDUCATION
East
Carolina University Greenville,
North Carolina
§
Master
of Science in Instructional Technology
§
Graduate
Certificate in Performance Improvement
§
Bachelor
of Science in Business Administration (BSBA)
Major: Decision Sciences, Concentration in Management Information Systems (MIS)
§
Certificate in Business and Technical Communication